Refund and Returns Policy

Effective Date: 15.07.2023

Thank you for choosing Hotel Apartment at Reykjavik ehf for your taxi service needs. We aim to provide you with a satisfactory experience during your rides with Reykjavik Tesla Taxi. This Refund and Returns Policy outlines our guidelines and procedures for handling refund and return requests.

  1. Refunds:
  • Payment for Taxi Services: Payments made for taxi services are non-refundable, except in cases where there are extenuating circumstances or if there has been an error on our part. If you believe you are eligible for a refund, please contact our customer support with your ride details and payment information. We will review your request and assess it on a case-by-case basis.
  1. Cancellations and Changes:
  • Ride Cancellations: If you need to cancel your ride, please notify us as soon as possible. Cancellation policies may vary depending on the circumstances and the availability of the taxi service. We encourage you to inform us of any cancellations well in advance to avoid any unnecessary charges.
  • Changes to Ride Details: If you need to modify your ride details, such as the pickup or drop-off location, please contact our customer support as soon as possible. We will do our best to accommodate your request, depending on the availability of our taxi services.
  1. Contact Us: If you have any questions, concerns, or requests regarding our Refund and Returns Policy or need assistance with a refund or cancellation, please contact us at:

Hotel Apartment at Reykjavik ehf.

Address: Stakkholt 4a, Reykjavik, Iceland

Social Number: 4512140630

VAT Number: 118947

Website: reykjavikteslataxi.is

Email: bookings@reykjavikteslataxi.is 

Please note:

  • Our Refund and Returns Policy applies specifically to taxi services provided by Reykjavik Tesla Taxi.
  • Additional terms and conditions may apply depending on the specific circumstances of your ride or any special agreements made. Please contact our customer support for clarification or further information.

By using our taxi services, you acknowledge that you have read and understood this Refund and Returns Policy and agree to abide by its terms and conditions.

Last Updated: 15.03.2023